H.D. Buttercup wants you to be satisfied with your purchase. Unless noted below, if a selection does not meet your expectation it may be returned accompanied by the original receipt for a refund or exchange within 7 days of purchase. Returnable merchandise must be in new, unused, unworn, unopened (if applicable) and unwashed condition with original packing material and original tagging attached. Refunds will be credited to the credit card used during the original purchase. Merchandise paid for in cash or by check will be refunded by a corporate check and mailed within 30 business days. Refunds or exchanges on any merchandise for any reason may be subjected to a 20% restocking fee.

All in-stock and floor merchandise shall be paid for in full at the time of order. A 50% minimum deposit is required at the time of order and payment of the balance must be paid before pick up or delivery. Delivery/Pick-up of merchandise must be made within 10 days after merchandise arrives at our warehouse. Additional storage will incur a Storage Charge of $10 per day. Purchaser also agrees to pay all expenses incurred by H.D. Buttercup in collecting the balance of the purchase price and charges. All orders must be delivered within 3 months. Any orders that exceed the 3-month period are subject to forfeit of all deposits and merchandise.

Manutailers may have separate terms and conditions that supersede H.D. Buttercup's policy. Please check with your specific Manutailer for details.

Custom/Special ordered items (includes custom/special order, furniture, rugs, lighting, bedding and accessories): No returns, refunds or exchanges on any custom/special ordered items will be accepted. Customers have 24 hours from time of order is placed to cancel without penalty. Thereafter, orders will be moved into production and any cancellation will result in the forfeit of deposit. Lead times are estimated on past experience and current commitments from suppliers. However due to factors beyond our control such as backorders, general production or freight delays and/or adverse weather or strikes, we cannot and do not guarantee lead times. Orders may not be cancelled nor deposits refunded due to late lead times and/or delivery.

Rugs and Rug Accessories: Standard rugs may be returned with the original receipt for a refund or exchange within 1 day of purchase. Rugs that are damaged or soiled in any way will not be accepted for return. Antique rugs and rug accessories are non-refundable and non-returnable.

Bedding: Returned bedding must be in new, unopened, unworn and unwashed condition, in its original packaging with all original tags.

As Is and Clearance Items: Items in this category are sold on a "final sale" basis. Returns or exchanges for "As Is" or "Clearance" items will not be accepted.

Furniture Delivery: H.D Buttercup can provide for delivery of merchandise through a third-party delivery service unaffiliated with HD Buttercup. In such cases, H.D. Buttercup is acting only as a facilitator between the purchaser and the delivery service, not as agent for either, and has no liability with respect to the delivery service. Delivery charges will not be refunded for returned merchandise. If customer requires a return pick up the standard delivery fee will apply. Refused orders are subject to return freight. Customers must sign proof of delivery note, making sure that all goods have been inspected prior to signing. Should any merchandise be damaged, it must be noted on the proof of delivery note accordingly. Once the proof of delivery note has been signed stating the merchandise is in good condition, no repairs, replacements, exchanges or returns will be accepted if the customer finds fault at the later date.

Please call customer service at 310.945.5055 if you have any additional questions.