FAQs

Shop Our Brick & Mortar Stores

Where are the HD Buttercup B&M Stores?

HD Buttercup currently has a totally of four stores in the United States. Our flagship emporium is located in Los Angeles, CA. and offers furniture, rugs and accessories. Adjacent to this store is In Bed, our luxury bedding and accessories boutique. Similar iterations of these stores and their offerings can be found in San Francisco at our other two locations – please see their addresses below.

HD Buttercup (Los Angeles)
3225 Helms Ave. Los Angeles, CA. 90034

In Bed LA
3225 Helms Ave. Los Angeles, CA. 90034

Our second furniture and In Bed stores are located in San Francisco, CA.

HD Buttercup (San Francisco)
290 Townsend Street, San Francisco, CA 94107

In Bed SF
597 Hayes, San Francisco, CA. 94102

Are the same products offered in each store?

We carry a great variety of products. So many in fact that we receive roughly a thousand new arrivals each week! While we carry many of the same products in both furniture and In Bed stores, there is some variation. Please call or email one of our stores to inquire about a specific product.

What studio services do you provide?

We have a robust program based out of our Los Angeles store. Services vary based on the project. Please contact our Studio Services Manager, Chad Norris, for details. Office: 310-945-5049, Cell: 310-913-1746 or Email: cnorris@hdbuttercup.com

What services do you provide to the designers and the trade community?

In-store, we provide a 10% discount to the trade with proof of proper credentials. Please see our Trade Program page for more information.

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Shop In bed

Are your linens machine washable?

Absolutely! All of our linens are machine washable! Each item comes with its own set of washing instructions. Please check your product for details, visit their website or call one of our In Bed stores and a Design Consultant will be happy to assist you.

What is your return policy on bedding?

In Bed has the same return policy as HD Buttercup – 7 days in new, unused condition, unopened and in the original packaging. Final sale items cannot be returned.

What is your return policy on mattresses?

For sanitary reasons, all mattresses are final sale unless otherwise specified by an In Bed Manager.

Do you offer European sizes in mattresses?

European sizes can be custom ordered. Please call one of our In Bed stores for more details.

Do you carry organic linens, bedding, and sheets?

Many In Bed products like bedding and throws feature certified organic materials. We also carry a line of 100% natural latex mattresses.

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Customer Service

How do I submit positive feedback about my experience with HD Buttercup?

We are so glad you enjoyed your experience with us! Please feel free to write us a review about your experience on one of our company Yelp pages or connect with us socially via Facebook or Twitter. We look forward to connecting with you!

Where can I submit comments or concerns?

We are sorry to hear your experience was not 100% satisfactory. As we strive to offer every customer a great experience, we would love to hear from you how we might improve upon our services for your next visit! To submit your feedback - please call or email our Customer Service Representatives anytime at 310 558–8900, or connect with us via email at contact@hdbuttercup.com.

What if a product arrives defective?

We gladly work with our customers to get them the product they expected to receive! Customers often work with our Buying office to de- termine what the defect is, how it could get repaired, in what time frame and by whom. In these situations please call our store’s Customer Service Reps to reach the appropriate support person.

Can I exchange or return products to HD Buttercup?

To return a product, please bring your invoice with the product within 7 days. For exchanges, we work with each customer and product on an individual basis given their need.

Who do I contact if I have a question about a product?

Please call our Los Angeles store’s Customer Service number: 310 558–8900. Our representatives will be able to assist you with questions regarding shipping, price, etc.

Will large returns, like couches or media consoles accepted in stores?

Yes, but only with prior approval. Please call or email our store(s) first to speak with a Manager who can provide you authorization and instructions on how to delivery the item. In most cases you will be instructed to deliver the item to one of our two loading docks. We take careful consideration with these returns as their size requires extra staff.

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Shop In bed

What are your sweepstakes rules?

TERMS & CONDITIONS

No purchase necessary. Open to legal US residents age 18 or over (excluding US Territories, other than the District of Columbia). ARV of each prize ranges from $40-200 USD depending on the item. Limit 1 entry per person.

ENTER TO WIN

Only one email address per individual can be entered, only one e-mail address per individual can be used throughout the contest. Multiple daily entries and the use of several e-mail addresses by one person is grounds for disqualification, according to the contest rules. Odds depend on number of entries received. Void where prohibited by law.

DRAWING

The random drawing is scheduled to take place on the eve of May 31, 2013, and sweepstakes winners will be notified by mail, e-mail or phone.

HDB May Basket Giveaway WINNERS

A written list of winners can be obtained between May 31st and June 31st, 2013 by sending an email with the subject line: "Special May Giveaway, Winner List Request," to contact@hdbuttercup.com.

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Engage with Us/Our stores

What topics are covered in your e-blasts? How often are they sent?

E-blasts are sent out to share news about seasonal SALES and when we have a new blog post or promotion. Our blog posts are curated with content that celebrates our store, our buyers and our product! Click here to enroll today.

Do you have special events?

Yes, we have special events in all our Los Angeles and San Francisco stores! Please sign up for our email newsletter to get information about events, sales and in-store happenings.

Are your spaces available to rent for parties, award ceremonies, etc?

Yes! We have held many exceptional events at our stores in the past. This includes but is not limited to industry events, book signings, pop-up shops and fashion shows. Please contact us via email, ATTN: MARKETING DEPT at contact@hdbuttercup.com – to inquire about rates; we look forward to hearing about your event and how we may be of service.

Do you have a Blogger Program?

While we are still developing our blogger program, we love to hear from the online design community and welcome those with any ques- tions or comments to email us, ATTN: MARKETING DEPT at contact@hdbuttercup.com